Posted: Feb 10, 2010

Location:
VTLS, Inc.
1701 Kraft Drive
Blacksburg, VA USA 24060

Technical Analyst, Customer Support

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs system installations and training
• Consults with customers concerning the most effective use of the software
• Provides hotline support to customers
• Provides support to customers through on-site visits, workshops, and users group meetings
• Identifies, analyzes, and resolves software errors
• Prepares system administration documentation

QUALIFICATIONS:

Minimum

• Knowledge of Oracle RDBMS databases
• Knowledge of UNIX
• Motivated and service oriented
• Excellent trouble-shooting skills
• Excellent oral and written communication skills
• Willing to travel domestically and internationally

Preferred

• Knowledge of SQL or other relational databases
• Experience in systems support/service
• Knowledge of HTML, CSS, PHP or Java
• Experience with webpage design and development
• Experience with library systems administration

EDUCATION REQUIREMENTS

Bachelor's degree (B.S.) in Computer Science, Information Systems or a related curriculum.