Posted: Feb 10, 2010

Location:
VTLS, Inc.
1701 Kraft Drive
Blacksburg, VA USA 24060

Librarian, Customer Support

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides hotline support to customers
• Provides support to customers through onsite visits, workshops, and users group meetings
• Consults with customers concerning the most effective use of the software
• Performs in-house and on-site training
• Identifies, replicates and describes software bugs
• Describes and submits enhancement and customization requests
• Reviews user documentation
• Assists Marketing with library conferences and product demonstrations

QUALIFICATIONS:

Minimum

• Motivated and service oriented
• Excellent trouble-shooting skills
• Excellent written and oral communication skills
• Willing to travel domestically and internationally
• Familiarity with MARC format and library automation
• Familiarity with OPAC, Cataloging and Circulation

Preferred

• 2 years of library experience
• Knowledge of Acquisitions and Serials

EDUCATION REQUIREMENTS

Bachelor's degree is required. Master's degree in Library Science is preferred although years of library experience will be considered in lieu of degree.